FAQ

Most frequently asked questions answered here

Is All Your Inventory In Hand❓

Yes everything posted on our instagram and website is in hand unless stated otherwise.

How do your new releases work? What is a preorder⁉️

For upcoming releases, access to the shoe is usually 1-3 weeks before release. At a cheaper price, preorders are available which typically ship 3-5 business days after release. This is due to high demand of the release and late shipments. Buyer will receive email updates once preorders are shipped. If any reason a customers order can’t be fulfilled, customer will recieve a full refund and 10% discount code for future purchases. If you cannot wait for a preorder to be fulfilled, do not order as all sales are final ‼️

Does KICKSBY3Y sell authentic products?

Yes all shoes are verified 100% authentic. All products are purchased from an authorized retailer or reseller.

Can I exchange or return an item?

All sales are final‼️ At this time we do not accept returns or exchanges.

Is tracking available on orders?

Yes all orders are shipped with UPS GROUND and come with a tracking number that can be tracked on the UPS website. All orders are usually shipped 1-2 business days after placing an order. NEVER SHARE YOUR TRACKING NUMBER WITH ANYONE. We also reserve the right to cancel any order for any reason.

Inventory Updates? New products?

We strongly encourage you to follow our instagram page, for new inventory and release updates! Make sure to turn on post notifications OUR ONLY INSTAGRAM PAGE IS @KICKSBY3Y DO NOT GET SCAMMED!!